Frequently asked questions
Genesis 5 Year Care Program
It consists of complimentary services that owners will enjoy during the first five years of the ownership. Complimentary services stay with the vehicle and can transfer between owners.
- Manufacturer warranty
- Scheduled servicing
- Roadside assistance
- Collection and delivery for scheduled servicing and warranty
- Courtesy car during scheduled servicing and warranty
- Navigation maps update
- Genesis Connected Services subscription
Genesis vehicles are covered with a warranty of first 60 months and unlimited mileage, with the following exceptions:
- Battery – 24 months
- Audio / Multimedia – 36 months
- Anti perforation – 144 months
- Tyres – varies by tyre manufacturer
The Genesis Care Plan includes all scheduled servicing work (parts and labour), as reflected in the owner’s manual/maintenance schedule during the first 5 years or 50,000 miles, whatever comes first, according to the terms and conditions of the Genesis Care Plan, warranty or service/recall campaigns works.
- Oil Change (oil and filter)
- Replacement of air filter, spark plugs, fuel filter, pollen filter, e-call battery and brake fluid
- Two sets of wiper blades
- All mandatory inspections
Collection and delivery is free of charge only when the work is related to scheduled servicing, according to the terms and conditions of the Genesis Care Plan, warranty or service/recall campaigns works.
Genesis provides a courtesy car only when the vehicle comes to the Genesis Operating Centre for scheduled servicing according to the terms and conditions of the Genesis Care Plan, warranty or service/recall campaigns work.
No, the Genesis Care Plan is provided for vehicles serviced at a Genesis Operating Centre.
Navigation maps can be updated up to twice per year. The updates can be carried out as part of a scheduled service. It is also possible for a customer to complete the update by downloading the data onto a memory stick and plugging into the vehicle. For more information please speak to your Genesis Personal Assistant.
If you move permanently to a country, where the Genesis brand operates, the Genesis Care Plan can be fulfilled. To discuss this please contact your Genesis Personal Assistant.
A courtesy car will be provided upon collection of your vehicle.
Servicing and Service Network
There is no need to find us - we come to you. Genesis provides a collection and delivery service on a covered transporter from a place convenient to you. A courtesy car is also provided should you need one.
You can book a service appointment by contacting your Genesis Personal Assistant.
Call Genesis Roadside Assistance on:
- 0800 8048 116 (Freephone)
- +44 330 9128 318 (Overseas)
- 07860 027999 (Hearing impaired)
Or, you can always contact your dedicated Genesis Personal Assistant to arrange an appointment in one of our Genesis Operating Centres. Please note charges will apply.
You can find all owner manuals for Genesis vehicles here.
Customer Support
Contact your dedicated Genesis Personal Assistant who will be happy to help you.
If for any reason you cannot get in contact with them, please call Genesis Customer Services on:
- 0800 8048 115 (Freephone)
- +44 330 9128 314 (Overseas)
Call Genesis Roadside Assistance on:
- 0800 8048 116 (Freephone)
- +44 330 9128 318 (Overseas)
- 07860 027999 (Hearing impaired)
Please contact your Genesis Personal Assistant who will assist with pairing your phone to the car.
We have support across Europe. In the event of an accident please call Genesis Accident Assistance on +44 330 818 0496.
You can access technical documentation relating to your car on our website.
Please refer to our Owner Manuals.
Please refer to the DVLA website for details.
No, Genesis does not currently offer extended warranty.
Parts and Accessories
Genesis genuine parts and accessories come with a two year warranty.
Yes, Genesis can send you a set of floor mats to your preferred address.
Insurance
Yes, Genesis offer Genesis Insurance. Unlike many policies, in the event of an accident this specialist insurance guarantees a Genesis approved repair service using only genuine parts to keep your Genesis 100% Genesis.
You can get a competitive quote online. Or if you’d prefer to speak to us, call 0330 818 0491.
Complimentary Driveaway Insurance covers you from the moment you receive your new Genesis until midnight the following day. It also comes with a free one-year Excess Return voucher which can save you up to £250* if you ever need to make a motor insurance claim.
We’ll send you a link to register prior to your new car being delivered.
You’ll then have the option to upgrade your temporary cover to a full 12-month policy with a competitive quote for Genesis Insurance.
*Terms, conditions, eligibility criteria and online registration requirements apply.
You can access all your documents in your portal, and make basic changes, such as changing your address or vehicle, or adding other permanent drivers. To change anything else or to speak to someone about your policy, give us a call on 0330 818 0492.
In the event of an accident we’re here to help. Call the Genesis 24-hour Claims and Accident Helpline on 0330 818 0493.
If you need to speak to us about your Genesis Insurance policy, call Customer Services on 0330 818 0492.
If you need to arrange a Green Card, please call Customer Services on 0330 818 0492.