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Customer Service

Always there for you

Should you need to contact us for any reason, we are here and ready to assist.
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Customer Service

 

For general enquiries, please contact Customer Services:

 

0800 8048 115
+44 330 9128 314 (from abroad)

 

Monday - Friday 9 am – 5.30 pm

 

Alternatively complete the Contact Form with your enquiry and a member of the team will be in touch.

Contact

For other specific enquiries, please contact:

As a customer your Genesis Personal Assistant is available to support with all queries related to your ownership experience.

If you have misplaced the contact details of your Genesis Personal Assistant or you cannot reach them, please contact Customer Services:

0800 8048 115

For any queries relating to your finance contract:

0800 085 2054

For a new quote, or to talk about your existing policy, please contact Genesis Insurance:

0330 818 0491 (general enquiries)
0330 818 0492 (policy queries)
0330 818 0493 (claims & accidents)

Monday - Thursday 8.30 am - 7.30 pm
Friday 9 am - 6 pm
Saturday 9 am - 5 pm

For 24-hour Roadside Assistance please call:

0800 8048 116
+44 330 9128 318 (from abroad)

Customers with hearing difficulties, please text message:
07860 027999

No matter who you are insured with, if you have an accident, call us first:

0330 818 0494

We will provide accident recovery and a courtesy car, and manage your insurance claim for you – all included free of charge with your Genesis Care Plan.

We are committed to delivering exceptional products and services for all our customers.

If however, we have unfortunately not met the high standards to which we hold ourselves, we will work with you to try and resolve any situation in a fair and transparent way - as soon as possible.

To provide peace of mind that we are committed to operating to the highest standards of service, Genesis Motor UK Limited is a proud member of The Motor Ombudsman’s accreditation scheme, and are accredited to the CTSI-approved Motor Industry Code of Practice for New Cars and The Motor Industry Code of Practice for Vehicle Sales.

Further information on The Motor Ombudsman and their Motor Industry Codes of Practice  can be found here.

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    Genesis Accident Assistance Conditions and Exclusions:

     

    • The Genesis Accident Assistance service is available in the UK when you call Genesis first on 0330 818 0494 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Genesis Approved Repairer.
    • The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
    • Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. If your insurer rejects your claim, any recovery costs incurred will be at your cost.
    • A replacement car is provided subject to availability for the duration of the accident repair carried out by a Genesis Approved Repairer. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle. A replacement car is not available for standalone glass claims or if you are claiming on Genesis Free Driveaway Insurance.
    • In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Genesis Accident Assistance service with a Genesis Approved Repairer.
    • Some insurers may charge an additional excess for using our repairers.
    • Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20-mile radius of the incident site.

  • Genesis Accident Assistance is provided by Car Care Plan Limited which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG. To understand how we may process your information read our Fair Use Notice at https://www.genesismotorinsurance.co.uk/fairusenotice.

  • Genesis Motor UK Limited acts as a broker (not a lender) and is regulated by the FCA (registered no. 935501). Genesis Motor UK Limited introduces customers to Genesis Finance, which is authorised for lending by the FCA (Reg no. 581186).

    We have not conducted a comprehensive market search to offer you the most suitable or competitive finance terms that may be available. Consequently, we are unable to provide you with an impartial recommendation regarding the finance options available to you. There may be more advantageous finance deals available elsewhere in the market.