Genesis Concierge
We Are Here Every Step of the WayGenesis Concierge is a true white glove service that makes finding your perfect vehicle effortless. From gathering vehicle information to arranging at-home test drives, Genesis Concierge is on standby to help you at every turn.
Nice to Meet You
Expect a level of service that is always exceptional. Your Genesis Concierge gets to know you and customizes the shopping experience to your needs. From start to finish, it’s a seamless shopping journey.
Exceeding Your Expectations
Every Genesis Concierge is ready to go above and beyond. That includes scheduling test drives—starting at your front door in many markets—and working directly with your local Genesis Retailer to address any concerns.
We're at Your Service
Let's Begin
A Genesis Concierge is waiting to help. Simply complete this form to tell us what model you are interested in and a Genesis Concierge will respond using your preferred communication method: email, phone or text.
Meet Your Concierge
A Genesis Concierge is ready to ensure we understand your needs so we can gather information, compare vehicles, book a test drive, or go to purchasing. Whatever you need, we’re here to help.
Find Your Perfect Match
When the time comes for you to make a purchase or lease a vehicle, your Genesis Concierge will work with your local Genesis Retailer to ensure you receive priority service, including convenient options like home delivery of your paperwork and, where permitted, even the delivery of your vehicle itself.
Contact Us Directly
You can request Genesis Concierge assistance by calling us at 888-209-2637 or click the link to request a callback. We look forward to hearing from you.
Hours:
Monday – Friday: 6:00 a.m. – 8:00 p.m. PT
Saturday: 6:00 a.m. – 6:00 p.m. PT
Sunday: 7:00 a.m. – 5:00 p.m. PT
Holiday Hours:
Thanksgiving Day: Thursday, November 28 - Closed
Christmas Eve: Tuesday, December 24 – 6 a.m. - 2:30 p.m. PT
Christmas Day: Wednesday, December 25 - Closed
New Year’s Eve: Tuesday, December 31 – 6 a.m. - 2:30 p.m. PT
New Year’s Day: Wednesday, January 1 - Closed
The Genesis Experience
Whether you’re purchasing your first Genesis, renewing a lease or looking to upgrade to a newer model—we want your experience to be exceptional. Get to know our suite of white glove benefits designed to make your shopping and ownership experience unforgettable.