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Ownership

Expect The Extraordinary

Genesis is dedicated to your seamless experience with us — from love at first glance through ownership. Discover our suite of white glove benefits and services that ensure you consistently receive mindful attention and exemplary service.

Genesis Services

Designed to make every aspect of your experience exceptional, our premium services come with personalized shopping assistance and exemplary customer support, ensuring help is always available when you need it.

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Genesis Concierge

Genesis Concierge is a complimentary personal shopping service that makes it effortless to locate your perfect Genesis. Your concierge will act as your liaison with Genesis retailers to assist in arranging at-home test drives, scheduling appointments, answering personalized questions and much more.

Explore Concierge Services

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Service Valet

Enjoy a three-year subscription to Service Valet, compliments of Genesis. At your convenience, Service Valet can perform remote diagnostics to assess your vehicle’s needs and have it picked up from your home or office for any necessary service at your nearest Genesis Retailer. A courtesy loaner vehicle may also be available should you need it.

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24/7 Roadside Assistance

Should your travel plans take an unexpected turn, our complimentary Roadside Assistance service is available to provide tire changes or transportation to the nearest Genesis Retailer. If needed, you may also be reimbursed for select overnight inconveniences.

Caring For Your Genesis

Complimentary Scheduled Maintenance

Preventative maintenance helps your vehicle maintain its powerful performance. Interval service checkups are part of our Complimentary Scheduled Maintenance for 3 years or 36,000 miles—whichever comes first.

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Warranty

Ensuring that your Genesis runs smoothly is a top priority for us, that’s why we are proud to offer all new Genesis owners our bumper-to-bumper, 5-year/60,000-mile New Vehicle Limited Warranty.

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Electric Vehicles

10 YEAR/100K MILE BATTERY WARRANTY

Elevate your Genesis EV experience. For 10 years or 100,000 miles, we’ll cover the repair or replacement of your new vehicle’s EV battery to help you cultivate a 360° EV lifestyle.

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Gas Vehicles

10 Year/100k-Mile Powertrain Limited Warranty

Built with impeccable craftsmanship, we’ll cover the engine and transmission of your new Genesis for the first 10 years or 100,000 miles. So when you're on the road, ride with peace of mind.

Charging

When you purchase a Genesis EV you get access to premium customer service, an extensive charging network and advanced in-car technology to monitor your vehicle, plan trips and more.

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Stay Charged on the go

Genesis EV owners receive three years of complimentary access to charging stations with our partner Electrify America. Beginning in 2025, Genesis EVs will come equipped with a North American Charging Standard (NACS) port, allowing them to charge up at any of the Tesla’s Supercharging stations across North America.

Discover Genesis Electric

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Technology

Stay connected with advanced in-vehicle technology and seamless monitoring using the Intelligent Assistant app for a driving experience that’s always helpful and never overwhelming.

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Connected services

Our advanced suite of safety and convenience features is now even better. First owners of 2023 and newer Genesis models will receive complimentary Genesis Connected Services with no expiration date. With features like Enhanced Roadside Assistance, Remote Start with Climate Control, Stolen Vehicle Recovery and more, you can stay can connected and request our assistance at any time.

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Find a Retailer

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Connected Services

Genesis Intelligent Assistant®

Access the full array of connected services, control your vehicle with remote features, get a comprehensive health report and more, all from your smartphone with the Genesis Intelligent Assistant® app.

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Connected Services

Over-the-Air Updates

With Over-the-Air (OTA) technology, wireless communication delivers the latest software directly to your vehicle. OTA updates enable your vehicle to update essential safety, performance and feature enhancements — all without visiting a service center.

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Connected Services

Genesis Pay

Genesis Pay lets drivers reserve and pay for parking, as well as fuel and charging, from the convenience of their vehicle. Simply enroll with a credit card and make payments using the infotainment screen or the Genesis Intelligent Assistant mobile app.

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Resources

At MyGenesis, you can access a range of essential owner’s resources, from how-to videos and Bluetooth assistance to connected services support and more.