Vehicle System OTA software update service - IEB
March 2023
Initial release date: March 2023
Available Model: GV60
Over-the-Air (hereafter referred as ‘OTA’) software update service for your vehicle system (Electronic Control Unit) is now available. This update affords quality improvement of your ECU module inside vehicle. Every customer of GV60 using GCS (Genesis Connected Services) is eligible and no extra payment is required as the service is included with Genesis 5 Years Care Services.
Find out more detail below.
Software Update Campaign
As the first OTA software update for the Vehicle System, this campaign aims eliminating a possible issue with emergency brake assistance function of rear wheel motor. There has been no reported actual case, but Genesis would like to provide this update proactively to assure your safety in an emergency braking situation.
1. General information
- Target model: GV60 (JW1)
- Target units: IEB (Integrated Electric Brake system)
- Prerequisite condition: Genesis Connected Services in active state
2. Update event information
- Purpose: To prevent a potential issue with an emergency brake assistance function through the reverse torque control logic upgrade of the rear wheel motor.
- Event Release: March 2023.
- Expected lead time: About 6 ~ 8 minutes.
- Service cost: No extra payment is required (it is included with Genesis 5 Year Care Plan).
- Customer Support during the campaign: Customer supporting due to an issue during the campaign is available through contacting Genesis Call Centre or authorized partner.
- Remark: Driving the vehicle is not possible during the update. Updating is also available at the Genesis authorized workshop.
The owner of the target vehicle will receive an e-mail notification ahead of the event release and after the update.
Also, the owner can check the related information from the AVNT (In-vehicle navigation display device) pop-up message ahead of the update installation.
Any question about the Genesis Vehicle System OTA Software Update Service?
Our customer care channels are fully opened for you!
(Supporting may be available in business hour.)
Genesis Call Centre
Germany: 0800 7244161
(Business hours: Monday - Saturday 9 a.m. to 6 p.m.)
Switzerland: 0800 003 232
(Business hours: Monday - Saturday between 9 a.m. and 6 p.m.)
United Kingdom: 0800 8048 115
(Business hours: Monday - Friday between 8 a.m. and 8 p.m. / Saturday between 9 a.m. and 5:30 p.m.)
Support e-mail
Germany: Ask@de.genesis.com
Switzerland: Ask@ch.genesis.com
United Kingdom: Ask@uk.genesis.com