Contact Us
Customer Assistance CenterIf you have questions or need assistance, we're here to help.
Concierge
Contact a Genesis Concierge agent for a personal shopping experience.
Message Us
Reach out to Genesis via our contact form.
Call Us
Monday-Friday 5:00am - 5:00pm PST
Saturday 6:30am - 3:00pm PST
Sunday Closed
(844)-340-9741
24/7 Roadside assistance:
(844) 340-9742
Find a retailer
Question about a Genesis vehicle, or about buying or leasing a Genesis.
Safety recalls
Look up safety recalls and service campaigns by VIN.
OWNER ASSISTANCE
For assistance with the following, you’ll be taken to the Genesis Owner site.
Update case
Update an existing case on the Genesis Owner site.
Campaign reimbursement
Submit a claim for repairs performed on your vehicle.
Update ownership
Update the ownership details of your Genesis vehicle.
Privacy information
You can submit a request to access, delete or opt out of the sale of your personal information under applicable law. You can also review our Privacy Policy information.