Skip to main content

FAQFAQ

We have gathered frequently asked questions and their answers in one place.We have gathered frequently asked questions and their answers in one place.

FREQUENTLY ASKED QUESTIONS

All icon
ALL
General Questions
GENERAL
Electric Charging
ELECTRIC
Technology
TECHNOLOGY
roadside assistance icon
ROADSIDE ASSISTANCE
DIGITAL KEY
[TECHNOLOGY/DIGITAL KEY]

How many keys can I share?

a. If a user has an iPhone, then they will be able to:

  • - Pair an iPhone device and use paired Apple Watch
  • - Share up to 3 keys (3 iPhone devices +3 Apple Watches)


b. If a user has a Samsung, then they will be able to:

  • - Pair a Samsung device (Android watch is not currently supported)
  • - Share 3 keys (3 Android devices)
​

[TECHNOLOGY/DIGITAL KEY]

Is Digital Key Secure?

Genesis Canada utilizes Near Field Communication (NFC), which exhibits a high level of security. The NFC wireless data communication takes place only when the device and the reader are within a few centimetres of each other.​

[TECHNOLOGY/DIGITAL KEY]

Does Digital Key work away from the car?

No, to access remote functions, use the MyGenesis with Genesis Intelligent Assistant App.

​

[TECHNOLOGY/DIGITAL KEY]

How do I share a Digital Key?

A Digital Key can be shared to a contact in your phone using either the Apple Wallet App or the Samsung Pass app. A user can only share a key with users with same device manufacturer (iPhone to iPhone or Samsung to Samsung)

​

[TECHNOLOGY/DIGITAL KEY]

Is Genesis Connected Services required to use Digital Key?

Yes, Genesis Intelligent Assistant App is required.

​

[TECHNOLOGY/DIGITAL KEY]

Where can I find more information about using my Apple devices as a car key?

If you are using an Apple Device visit: https://support.apple.com/en-us/HT211234 for more information about using Car Key on your iPhone or Apple Watch. 


​

[TECHNOLOGY/DIGITAL KEY]

Where is NFC located on my smartphone?

iPhone: The NFC Antenna is located on the top edge of the iPhone.

Samsung: The NFC Antenna is located on the centre back of the device.


Note: NFC Antenna position may vary depending on phone model. Please check with your smartphone manufacturer for the exact location.

​

[TECHNOLOGY/DIGITAL KEY]

How do you enable express mode?

When you enable express mode, you can quickly unlock or lock the vehicle without user authentication. This can be done by visiting Apple Wallet or Samsung Pass.

​