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5-YEAR CARE
5-YEAR CARE

Woman standing beside Genesis GV60

Woman standing beside Genesis GV60

COMPLIMENTARY 5-YEAR CARECOMPLIMENTARY 5-YEAR CARE

Roadside
AssistanceRoadside
Assistance

1-844-436-4333 (Available 24/7)1-844-436-4333 (Available 24/7)

Submit a Claim Find a Genesis Distributor

Peace of Mind on Every Drive

Every new Genesis owner is enrolled in our 24/7 Roadside Assistance program. In the unlikely event that you require roadside assistance, our team will coordinate towing to the nearest Genesis Distributor anywhere in Canada or the continental U.S.A.Every new Genesis owner is enrolled in our 24/7 Roadside Assistance program. In the unlikely event that you require roadside assistance, our team will coordinate towing to the nearest Genesis Distributor anywhere in Canada or the continental U.S.A.

Roadside assistance operator
orange caution pylon on roadside

ROADSIDE ASSISTANCE SERVICESROADSIDE ASSISTANCE SERVICES

Drive with confidence knowing that you're covered in case of unexpected roadside emergencies. You are in good hands with our team of skilled mechanics, who are ready to assist you promptly with common issues like flat tires, dead batteries, and lockouts.

icon of flat tire

FLAT TIRE CHANGEFLAT TIRE CHANGE

Our Roadside Assistance Operator will arrange for a service person to change a flat tire provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.**See Towing Service details. Tire repairs are not covered.${'genesis.common.p2.close.tooltip' @ i18n}

icon of vehicle door

Lockout Lockout

Our Roadside Assistance Operator will arrange to have a service person attempt to open your vehicle should your keys be locked inside the passenger compartment.**You may be required to sign a release of liability form prior to service being rendered.${'genesis.common.p2.close.tooltip' @ i18n}

icon of battery

BATTERY BOOSTINGBATTERY BOOSTING

Our Roadside Assistance Operator will arrange to have a service person boost the battery to enable a disabled vehicle to proceed under its own power. EV vehicles out of power will be towed to the closest charging station in the Roadside Assistance system.

icon of tow truck

TOWINGTOWING

When a vehicle is deemed inoperable, our Roadside Assistance Operator will arrange to have your vehicle towed from the breakdown location to the nearest authorized Genesis Distributor.**Towing services are available when a vehicle is deemed inoperable by the authorized service person on site.${'genesis.common.p2.close.tooltip' @ i18n}

icon of sales receipt

TRIP INTERRUPTIONTRIP INTERRUPTION

If your vehicle is inoperable due to a mechanical breakdown or unforeseen accident, you are covered for any of the following expenses up to a total of $1,000 CAD — Vehicle rental, local lodging and meals, and commercial transportation to your home or desired destination.**Eligible vehicles must be inoperable for a period of 24 hours or longer and over 100 km from your primary home. Coverage includes up to a maximum of 3 days and a total expenses of $1,000 CAD.${'genesis.common.p2.close.tooltip' @ i18n}

TRIP INTERRUPTION OR OWNERSHIP SERVICE CLAIMS

HOW TO SUBMIT A CLAIM HOW TO SUBMIT A CLAIM

Submit a Claim
1. Create an Account

1. Visit https://roadsideclaims.xperigo.com and complete the required contact information to register a new account.

2. Once you have successfully logged into your account, you can submit a new claim or check the status of a claim.

2. Submitting a claim

1. On the main overview page, click 'Submit a claim' and choose between 'Own Service Expenses' and 'Trip Interruptions Expenses'.

2. Enter your VIN, Claimant, and Payment Information.
Payment methods can be via EFT. If the cheque is payable to someone other than the claimant (i.e. Distributor), check the box and fill out the 'payable to' section.

3. Include as much detail about the services you are claiming. Receipts and work/repair orders from the dealership will be required in order for our Roadside Assistance team to review and process the request.

Once all information has been filed out, click 'Submit claim' to confirm.

3. Confirm your claim details

Once the claim has been submitted, you will receive a confirmation of what you have submitted along with your claim number. You will continue to receive e-mail notifications regarding the status of the claim submission.

4. Check the status of my claim

To check the status of a claim, visit https://roadsideclaims.xperigo.com and enter the claim number in the search bar at the top of the page or under the claim's history.

FREQUENTLY ASKED QUESTIONS

roadside icon
ROADSIDE ASSISTANCE
[ROADSIDE ASSISTANCE]

What is the deadline for submitting a claim?

A claim should always be submitted as soon as possible but not exceeding 60 calendar days. 

[ROADSIDE ASSISTANCE]

When will I receive my reimbursement?

Reimbursements take roughly one week to process, after which time, if eligible, an e-transfer or cheque will be sent to the address provided in your claim.

[ROADSIDE ASSISTANCE]

How do I follow up on the claim status?

At any time you may return to the online claims portal and login to view your status. Alternatively, a member of our solution centre team is available 24/7 to help answer your questions. 

[ROADSIDE ASSISTANCE]

How do I create an account?

Visit https://roadsideclaims.xperigo.com, select 'Create Account', and complete the required contact information to register a new account.

[ROADSIDE ASSISTANCE]

How do I recover my password?

Should at any time you need to recover your password, click on the 'forgot password' button and follow the simple steps.

[ROADSIDE ASSISTANCE]

What is a claim?

A claim consists of instances where a guest has opted to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements. 

[ROADSIDE ASSISTANCE]

What are the next steps after submitting a claim?

A claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.

[ROADSIDE ASSISTANCE]

What supporting documents are needed to make a claim?

- Work/Repair order (provided by Distributor)

- Tow invoice, which terminates at an authorized Distributor/repair facility

- Light roadside services invoice, such as a boost or spare tire installation

- Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown)

- Meal receipts (excluding tips and alcoholic beverages)

- Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA)

- Incidentals



[ROADSIDE ASSISTANCE]

What is a VIN and how do I find it?

A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your vehicle. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).

[ROADSIDE ASSISTANCE]

How will I receive my reimbursement?

All reimbursements are by e-mail transfer or via Canada Post standard mail.