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Privacy Collection Notice

Your personal information



Genesis Motors Australia (Genesis Motors Australia, we, us or our) is a registered business name of Hyundai Motor Company Australia Pty Limited ABN 58 008 995 588. Genesis Motors Australia is committed to responsible privacy practices and to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Genesis Motors Australia collects personal information about individuals for a range of purposes to enable it to carry out its business functions.


Further information is available in our Privacy Policy, which is available on our website at https://www.genesis.com/au/en/terms-of-use/privacy-policy.html. Details about the collection of your personal information are provided below.



APP 5 Notice
Our identity and contact details Hyundai Motor Company Australia Pty Ltd
(ABN 58 008 995 588) trading as Genesis Motors Australia.
Cnr of 394 Lane Cove Road & Hyundai Drive, Macquarie Park NSW 2113
Phone: 02 8873 6000
Website: www.genesis.com/au/en
E-mail: privacy@genesis-motors.com.au
Facts & circumstances of collection of your personal information

Your personal information is collected:

  • by third parties such as an authorised Genesis Motors Australia service centre when you service or repair a Genesis vehicle; other service providers, entities and clubs sponsored by or affiliated with us, or from our contractors and agents;
  • directly from you when you give your personal information to us for example, when you contact our Customer Care team, use Genesis Connected Services, purchase a vehicle from us or apply to finance a vehicle via us;
  • from publicly available sources;
  • as otherwise permitted or required by law.
If collection of your personal information is required or authorised by law If we are collecting your personal information for the conduct of a safety recall under the Competition & Consumer Act (Cth) 2010, collection of your personal information from Government entities may be required or authorised by law, or otherwise necessary in order to conduct the safety recall.
The purposes for which Genesis Motors Australia collects your personal information The purposes for which we collect, hold, use and disclose your personal information will depend on the circumstances for which we collect it. In general, we collect, use and disclose your personal information so that we can carry out our business functions and for the purposes connected with our business operations.

For example, if we collect personal information in connection with your purchase of a vehicle from us or one of our authorised Genesis service centres, we may collect personal information to remind you in the future that your vehicle is due for a service.

We may also collect, use and disclose personal information to conduct research and develop new and improved products, services and business and marketing strategies. We will only use your personal information for the purpose of direct marketing where you have consented to us doing so or it is otherwise permitted by law.

In general, we may use and disclose your personal information for the purposes for which we collect it and related purposes which you would reasonably expect, for purposes which you consent, and as otherwise authorised or required by law. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
The main consequences if Genesis Motors Australia did not collect your personal information If we are unable to collect personal information we require, we may not be able to do business with you or the organisation with which you are connected, or advise you of information in relation to Genesis vehicles, parts, accessories or Genesis Motors Australia services or offers. For example, if we did not collect personal information about your new vehicle purchase, we would be unable to remind you directly of a service that is due, or notify you of a recall action for the vehicle.
To whom will Genesis Motors Australia disclose your personal information? Generally, Genesis Motors Australia may disclose your personal information to third parties in connection with the purposes described above. Usually, we may disclose your personal information to our authorised Genesis service centres, the operators of Genesis Finance and vice versa. If you use Genesis Connected Services, we may disclose your personal information to emergency responders or roadside assistance providers.

Where we disclose your personal information to third parties, we will use reasonable efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the APPs under the Privacy Act.
Additional information for users of Genesis Connected Services If you drive a Genesis Connected Services connected vehicle, data is collected when you use Genesis Connected Services. Where Genesis Connected Services data is associated with your vehicle’s VIN and linked to you, Genesis Motors Australia will manage this as personal information. For details about the collection of your personal information when you use Genesis Connected Services, please see Genesis Motors Australia’s Genesis Connected Services Privacy Collection Notice.
Access to and correction of your personal information Our Privacy Policy contains information about how you may access and seek correction of personal information about you that Genesis Motors Australia holds.
Privacy complaints Our Privacy Policy contains information about how you may complain about a breach of the Australian Privacy Principles and how Genesis Motors Australia will deal with complaints.
The contact details of the Privacy Officer are as follows:
The Privacy Officer
Genesis Motors Australia
Cnr of 394 Lane Cove Road & Hyundai Drive,
Macquarie Park NSW 2113
Phone: 02 8873 6000
Website: www.genesis.com/au/en
E-mail: privacy@genesis-motors.com.au
Likely overseas disclosure of your personal information Some of the third parties to whom we disclose personal information may be located outside Australia. For example, we may disclose personal information to our related companies within the Hyundai Motor Group in South Korea and Indonesia. Other service providers may be located overseas. The countries in which these third parties are located will depend on the circumstances, but may include South Korea, Singapore, United States and Japan.
Protection of your personal information Our Privacy Policy contains information about how we protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Changes We may modify or update this information from time to time.